Customer Support at Customer Support at Phemex ExchangeAll Jobs

Job Description  English      Job ID: #1418

-Response to client request online or any other support timely by Email or online chat way to make sure a high quality feedback received from client;
-As the standard of the client service to figure out the issues from clients and deliver the best user experience;
-Collect the request from the clients and could cross work with stakeholders like product team or technical team;
-Improve our SOP and fix the FAQ necessity as request;
-Any other task assigned from the client support team leader.
From day one, our mission was and will always continue to be the empowerment of individuals. We want everyone in this world to have access to the right set of tools that will allow them to trade and to manage risk efficiently and trade simply.

Start Date


Required Qualifications

-At least 1 year’s custom support working experience and financial or e-commerce industry would be a plus;
-Bachelor degree or above;
-Could communicate commercially in Oral English and writing Email or reply the messages in English fluently and have any English language certification would be a plus;
-Kindly personality and warm-hearted and detail orientation;
-Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong team work spirit would be a plus.

Pay Details


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