United States, Texas, Austin
Posted 2 months ago
Job Description English Job ID: #1610
Customer Success Internship - Paid - Fully Remote (US time zones)
FULL JOB POST, PLEASE APPLY USING THIS LINK:
We are looking for interns to join our Customer Success team for the 2022 tax season (December 2022 - May 2023). As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with CoinLedger users to ensure their success in using our software.
You will become an expert on all CoinLedger product offerings which will enable you to quickly troubleshoot issues and provide an amazing customer experience to all users. This is a paid internship position for college credit that offers the opportunity to gain experience at a fast-growing tech start up in the crypto industry. We are a fully remote team, so as an intern you will have flexibility in your work location and the opportunity to work alongside students from many different schools.
Proactive Outreach: welcome new users to CoinLedger, provide delightful, and rapid support to users (primarily through Intercom). This includes reading and responding to customer queries via chat.
Boost Retention: help customers with problems in calculating taxes on their cryptocurrency and highlighting processes that can be more customer-centric.
Communication: champion the voice of the user in product development. Using your customer knowledge to help optimize customer engagement processes and contribute to CoinLedger’s overall strategy.
Troubleshoot: empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations.
Product Development: Escalate bugs and software improvements to the engineering team
Excellent written and verbal communication skills
Fluent and proficient in English
Availability to dedicate a minimum of 20 hours per week on a minimum of 4 days a week (one weekend day included)
Interest and knowledge in cryptocurrency/blockchain is a must
Highly responsive to customer requests
Positive attitude and desire to help people
Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
Tech savvy - you have an innate curiosity and can quickly adapt to new digital products
Sense of humor - we love a good crypto meme!
$16 per hour